Privacy Policy
1. Overview
Web Wonder Works LLP ("we", "us", "our") is a digital marketing agency incorporated under the Ministry of Corporate Affairs, India, with LLPIN ACI-7034, headquartered at Ground Floor, Annamalai Industrial Park, SF No: 277/1A, Kalapatti Main Rd, Sharp Nagar, Nehru Nagar West, Coimbatore, Tamil Nadu - 641048.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at https://webwonderworks.in, submit an enquiry through our contact form, or otherwise interact with us. By using our website, you consent to the practices described in this policy.
We are committed to protecting your personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
2.1 Information You Provide Directly
When you use our contact form, we collect:
- Full name - to address you appropriately in our correspondence
- Email address - to respond to your enquiry and send relevant communications
- Phone number - to call you if you prefer a phone conversation
- Service interest - to route your enquiry to the relevant team member
- Message content - to understand your requirements and provide an accurate response
We do not collect payment information through our website. Any invoicing is handled through secure third-party accounting software.
2.2 Information Collected Automatically
When you visit our website, certain data is collected automatically by our analytics and infrastructure tools:
- IP address - collected by our hosting infrastructure for security and abuse prevention
- Browser type and version - to understand how our site is being accessed
- Operating system - used in aggregate analytics reports
- Pages visited and time spent - to understand which content is most useful
- Referring website - to understand how visitors find us
- Geographic location (city/country level) - approximate location derived from IP address
This information is collected in aggregate and is not used to identify individual users unless required by law enforcement with appropriate legal process.
2.3 Information We Do Not Collect
We do not intentionally collect sensitive personal data such as financial information, health information, biometric data, caste, religion, sexual orientation, or political views through our website.
3. How We Use Your Information
We use the personal information you provide for the following purposes:
- Responding to enquiries - we use your name, email, and phone to respond to contact form submissions within 1 business day
- Service delivery - if you become a client, your contact details are used to manage and deliver the agreed services
- Business communication - we may send follow-up emails regarding your enquiry or existing project. We do not send unsolicited marketing emails to people who have not requested them
- Website improvement - aggregate analytics data helps us understand which pages are most useful and improve site performance
- Legal compliance - we may process your information where required to comply with Indian law, court orders, or regulatory requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Storage & Security
4.1 Where Your Data Is Stored
Contact form submissions are processed via Resend (email delivery) and stored in our business email system. Website analytics data is processed by Google Analytics. Our website is hosted on infrastructure that may include data centres in the United States or European Union.
Where your data is transferred outside India, we take reasonable steps to ensure it receives an adequate level of protection consistent with Indian data protection law.
4.2 Security Measures
We implement industry-standard security measures to protect your personal data, including:
- HTTPS encryption for all data transmitted through our website
- Access controls limiting who within our team can access personal data
- Use of established, security-vetted third-party services for email and analytics
- Regular review of our data handling practices
Despite our best efforts, no internet transmission is completely secure. If you have concerns about transmitting sensitive information, please contact us by phone at +91 76048 48428 instead.
4.3 Retention Period
We retain contact form submissions and related correspondence for 3 years from the date of last interaction, after which they are securely deleted. Website analytics data is retained for 26 months, consistent with Google Analytics' default data retention settings. Client project data is retained for 7 years for accounting and legal compliance purposes.
5. Third-Party Services
Our website uses the following third-party services that may process your data:
| Service | Purpose | Data Processed | Privacy Policy |
|---|---|---|---|
| Google Analytics | Website usage analytics | Anonymised browsing data, IP (anonymised), device info | google.com/privacy |
| Resend | Contact form email delivery | Name, email, phone, message content from form submissions | resend.com/privacy |
| Google Fonts | Typography | IP address (to serve font files) | google.com/privacy |
| Google Maps | Map embed on contact page | IP address, approximate location when map is viewed | google.com/privacy |
We do not use Facebook Pixel, LinkedIn Insight Tag, or other advertising tracking scripts on our main website. If we add such tracking in the future, this policy will be updated accordingly.
7. Your Rights
Subject to applicable Indian law, you have the following rights regarding your personal data:
- Right to access - you may request a copy of the personal data we hold about you
- Right to correction - you may ask us to correct inaccurate or incomplete personal data
- Right to erasure - you may ask us to delete your personal data, subject to any legal obligation to retain it
- Right to withdraw consent - where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal
- Right to grievance redressal - under the DPDP Act, 2023, you have the right to raise a grievance with us and, if not resolved, with the Data Protection Board of India
To exercise any of these rights, please contact us at contact@webwonderworks.in with the subject line "Privacy Request". We will respond within 30 days.
8. Digital Personal Data Protection (DPDP) Act, 2023 - Compliance Statement
Web Wonder Works LLP takes its obligations under India's Digital Personal Data Protection Act, 2023 seriously. As a Data Fiduciary in respect of personal data collected through this website, we:
- Process personal data only for lawful purposes with consent or other valid legal bases
- Collect only the personal data necessary for the stated purposes (data minimisation)
- Maintain reasonable security safeguards to prevent personal data breaches
- Delete personal data once it is no longer needed for the purpose for which it was collected
- Honour data principal rights requests as described in Section 7 of this policy
- Notify affected individuals and the Data Protection Board in the event of a significant personal data breach, as required by law
As the DPDP Act's subordinate rules and regulations are notified by the Central Government over time, we will update our practices and this policy accordingly.
9. Children's Privacy
Our website is not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us immediately at contact@webwonderworks.in and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after a policy update constitutes acceptance of the revised policy.
11. Contact for Privacy Concerns
For any privacy-related questions, requests, or complaints, please contact us:
Web Wonder Works LLP
Ground Floor, Annamalai Industrial Park,
SF No: 277/1A, Kalapatti Main Rd,
Sharp Nagar, Nehru Nagar West,
Coimbatore, Tamil Nadu - 641048
Email: contact@webwonderworks.in
Phone: +91 76048 48428
We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 days. If you are not satisfied with our response, you may escalate to the Data Protection Board of India once it is operational under the DPDP Act, 2023.