Refund & Cancellation Policy

1. Overview

Web Wonder Works LLP ("Agency", "we", "us") provides professional digital marketing, website design, SEO, paid advertising, and related services. Because our services are delivered as professional time and expertise — which cannot be "returned" once rendered — our refund policy reflects the nature of service-based work.

We are committed to delivering high-quality work and resolving any concerns fairly. If you are dissatisfied with any aspect of our services, please contact us first so we have the opportunity to make it right before a refund request is considered.

This policy applies to all service engagements with Web Wonder Works LLP. It should be read alongside our Terms of Service and Invoice Terms of Service.

2. Retainer Services (Monthly)

Monthly retainer services include SEO, social media management, Google Ads management, content marketing, and other ongoing digital marketing services billed on a recurring monthly basis.

• Retainer fees are non-refundable once a month's work has commenced. Work is considered commenced from the 1st of the billing month or from the agreed start date in the SOW, whichever is earlier.
• Cancellation with 30 days notice: You may cancel a retainer engagement by providing 30 days written notice. The final month's retainer fee remains payable in full. No refund will be issued for the notice period.
• Advance retainer payments: If you have paid a retainer in advance for multiple months and cancel with the required notice, the unused months (beyond the current and notice-period month) will be refunded within 14 business days.

Example: If you cancel on 10 March with a 30-day notice period, you owe March and April retainers in full. Any prepayment beyond April will be refunded.

3. Project-Based Services

Project-based services include website design and development, logo design, brand identity design, one-time SEO audits, landing page design, and similar fixed-scope engagements.

3.1 Advance / Deposit Payments

Project advances (typically 50% of the total project fee) are non-refundable once work has commenced. The advance covers initial planning, research, discovery meetings, and the Agency's opportunity cost of reserving capacity for your project.

If you cancel before any work has commenced (i.e., before the kickoff meeting or agreed start date), you may request a refund of the advance within 48 hours of payment. After 48 hours or after work has started, the advance is non-refundable.

3.2 Balance Payments

Balance payments are due upon completion of the project deliverables as agreed in the SOW. If you are dissatisfied with the final deliverables, you must raise your concerns in writing before making the balance payment. Paying the balance invoice constitutes acceptance of the deliverables.

3.3 Mid-Project Cancellation

If you cancel a project mid-way through delivery:

• You are liable to pay for all work completed to date, calculated on a pro-rata basis against the total project fee.
• A final invoice will be issued for work completed. This amount will be offset against any advance already paid.
• No refund of the advance will be issued if the amount of completed work equals or exceeds the advance paid.

4. Ad Spend & Third-Party Platform Costs

Ad spend (Google Ads, Meta Ads, LinkedIn Ads, etc.) and third-party platform costs are strictly non-refundable by the Agency as these funds are passed directly to the respective platforms.

• Google Ads credits and Meta Ads credits may have their own refund or credit policies governed by those platforms directly. The Agency has no control over platform-level refund decisions.
• Domain registration, hosting, and software subscription fees paid to third parties on the Client's behalf are non-refundable once committed.
• Any unused ad budget remaining in a managed ad account at the time of cancellation is the Client's property. The Agency will assist with transferring account access or returning funds per the platform's procedures.

5. Situations Where a Refund May Be Considered

We may issue a full or partial refund in the following limited circumstances:

• Service not delivered: If the Agency fails to commence or deliver services that were fully paid for, and cannot deliver within a reasonable rescheduled timeframe agreed in writing.
• Duplicate payment: If the Client inadvertently makes a duplicate payment for the same invoice, the duplicate amount will be refunded in full within 5 business days of confirmation.
• Overcharge: If an invoice error results in the Client being charged more than the agreed amount, the overcharged amount will be refunded or credited to the next invoice.
• Cancelled before commencement: Project advance payments cancelled in writing within 48 hours of payment and before any work has started.

All refund requests must be submitted in writing to contact@webwonderworks.in with supporting details. The Agency will respond within 5 business days.

6. Non-Refundable Items

The following are explicitly non-refundable under all circumstances:

• Monthly retainer fees for work already commenced or completed
• Project advance payments after work has commenced
• Google Ads, Meta Ads, or any other ad spend deployed on client campaigns
• Domain registration and renewal fees
• Third-party software, plugin, or platform fees paid on the Client's behalf
• Fees for completed deliverables that have been delivered and not disputed within the review window specified in the SOW
• Rush or expedited service fees
• Consultation or strategy session fees once the session has taken place

7. Cancellation Process

To cancel any service engagement with the Agency, please follow this process:

1. Submit cancellation in writing — Email contact@webwonderworks.in with the subject line "Cancellation Request — [Your Business Name]". Include your business name, the service(s) you wish to cancel, and your intended last date of service.
2. Receive confirmation — We will acknowledge your cancellation request within 2 business days and confirm your cancellation date, any outstanding payments due, and the handover process.
3. Notice period — Monthly retainer cancellations require 30 days written notice. Your service continues during the notice period and the notice-period invoice is payable in full.
4. Handover — Upon confirmed cancellation, we will provide a structured handover including: transfer of ad account access, delivery of outstanding files, final reports, and any credentials held on your behalf. Handover is completed within 7 business days of the final payment being received.

Verbal or WhatsApp-only cancellation requests will not be accepted as formal cancellation. All cancellations must be confirmed by email.

8. How Refunds Are Processed

Approved refunds are processed as follows:

• Refunds are issued to the original payment method where possible (same bank account, same UPI ID).
• If the original payment method is unavailable, a bank transfer to an account in the Client's name will be arranged.
• Refunds are processed within 14 business days of the refund being formally approved in writing.
• A credit note will be issued for all approved refunds for accounting and GST compliance purposes.
• Bank transfer fees, if any, will be borne by the Agency for approved refunds.

9. Disputes

If you disagree with a refund decision, please escalate your concern in writing to contact@webwonderworks.in with the subject line "Refund Dispute — [Invoice Number]". We will review the matter at a senior level and respond within 7 business days.

Unresolved disputes are subject to the dispute resolution and governing law provisions in our Terms of Service, which provide for negotiation followed by the jurisdiction of courts in Coimbatore, Tamil Nadu, India.

10. Contact Us

For all refund and cancellation queries, please reach out to us directly:

We aim to resolve all refund and cancellation requests fairly and promptly. Our goal is always a relationship where both parties feel the engagement was handled with professionalism and respect.